When a beauty treatment goes wrong because of negligence, you could be eligible to make a beauty treatment claimforcompensation.
If you’re unsure whether you can make a claim, you can speak with a claims advisor for free to check where you stand. They can review your situation and offer free advice with no obligation to proceed.
To speak to our team right away, call us on 0800 6524 881. Alternatively, continue reading to learn more about making a beauty treatment claim.
Table of contents
- Am I Eligible To Make A Beauty Treatment Claim?
- Common Causes Of Beauty Treatment Claims
- Common Injuries From Botched Beauty Treatments
- Evidence To Support A Beauty Treatment Claim
- How Much Compensation Do You Get For Beauty Treatment Negligence?
- Time Limits For Claiming Beauty Treatment Compensation
- Do I Need A Solicitor To Make A Beauty Treatment Claim?
- Frequently Asked Questions
- Starting The Beauty Treatment Claims Process
Am I Eligible To Make A Beauty Treatment Claim?
Beauty practitioners and salon owners have a legal duty to carry out treatments with reasonable care and skill and to protect clients from avoidable harm.
If a treatment is performed negligently and causes injury, you could be entitled to compensation. This can include clients receiving treatment, models taking part in training sessions, or salon staff injured due to unsafe working conditions, practices or faulty equipment.
Therefore, you could make a beauty treatment claim if:
- The beauty therapist/practitioner owed you a duty of care.
- They breached that duty because they were negligent.
- As a result, you suffered physically, psychologically, or both.
For example, you may have a claim if you suffered burns from laser hair removal, had a reaction because a patch test wasn’t carried out, developed an infection due to poor hygiene, or were injured by an incorrectly applied chemical peel or dermal filler.
Common Causes Of Beauty Treatment Claims
Beauty treatments can go wrong for many reasons, particularly when proper procedures or safety standards are not followed. Some common causes of beauty treatment claims are:
- Lack of proper training or unqualified beauty practitioners.
- Skipping required patch tests before dyes, tints, or chemical peels.
- Neglecting hygiene standards leading to infections.
- Using the wrong products or products unsuitable for your skin type.
- Faulty or poorly maintained salon equipment, such as laser hair removal lasers or tanning beds.
- Incorrect application techniques, including dermal fillers, eyebrow waxing, or tinting.
- Failure to follow manufacturer instructions or industry guidelines.
- Not checking for any known allergies.
If we haven’t listed the cause of your injury above, we can still help with a claim. Please contact us to discuss your options.
Common Injuries From Botched Beauty Treatments
With so many different treatments on offer in beauty salons, things can sometimes go wrong. Common examples of injuries that could lead to a negligence claim include:
- Hair loss after colouring, bleaching or chemical treatments.
- Allergic reactions to eyelash extensions, dyes, adhesives, waxes or skincare products.
- Burns, blisters and scarring from laser treatments, waxing or chemical peels.
- Lip filler injuries, including swelling, infections or uneven results.
- Infections, often caused by poor hygiene or unsterilised tools.
- Skin rashes or tanning burns from spray tans or sunbeds.
- Eye injuries linked to lash extensions, tinting or eyebrow dyes.
- Nail bed damage or fungal infections from improper manicure/pedicure techniques.
- Facial scars or pigment issues from semi-permanent makeup or microblading.
Whatever has caused your injuries, we could help you start a claim today. Therefore, please contact our team, and we’ll discuss your options with you.
Evidence To Support A Beauty Treatment Claim
The stronger your evidence, the easier it will be to show what went wrong and how the treatment has affected you.
The types of evidence that can support your beauty treatment claim can include:
- Medical records. Request copies from your GP, minor injuries unit, or hospital that treated your injuries.
- Accident report. Ask the beauty salon for a copy of the accident report they should have created after you reported your injury.
- Photos. Provide any photos you’ve taken of your injury.
- Witness details. Note the contact details of anybody present during your treatment.
- Correspondence. Collect any emails, letters, or other communications from the salon regarding your treatment. Include any leaflets or brochures provided before the treatment.
- Victim impact statement. Write down your account of the incident, detailing the impact on your daily life, pain and suffering, and any effect on your mental health.
- Financial losses. Keep records of any costs related to the incident, including medical bills, travel expenses, lost earnings, and other out-of-pocket expenses.
- CCTV or video footage. If the salon or nearby premises have CCTV, request footage of the treatment or incident if available.
Due to the importance of some of this evidence, we would always suggest that you make sure the beauty salon is aware of your injuries and that you seek treatment from a medical professional.
How Much Compensation Do You Get For Beauty Treatment Negligence?
If you’re going to claim compensation following negligence in a beauty salon, you may be wondering just how much compensation you could get. Usually, when calculating compensation solicitor’s will split claims into two different parts:
- General damages. This covers the pain and suffering caused by the salon’s negligence (both physical and psychological). It also includes loss of amenity, which simply means the impact the injury has had on your normal life. For example, if temporary scarring stopped you from socialising or enjoying your usual hobbies, that could be taken into account when working out your compensation.
- Special damages. In this part of your claim, you’ll look to recover any monetary costs or losses caused by your injuries. Examples here include medical expenses, loss of earnings, and travel costs.
To prove the extent of your injuries from the beauty treatment, an independent medical expert may need to conduct a medical assessment.
Compensation Calculator
As each beauty treatment compensation claim is unique, there’s no way of telling you exactly what settlement you’ll receive for a beauty treatment gone wrong. However, we can provide some compensation ranges based on the Judicial College guidelines. These are figures solicitors and insurers use when setting compensation amounts for general damages.
If you work with one of our personal injury solicitors, they’ll explain what level of compensation they’ll request once your case has been fully reviewed. To find out more about what you could claim for injuries caused by a negligent beauty treatment, please get in touch today.
Time Limits For Claiming Beauty Treatment Compensation
It is important to note that you’ll usually need to start a beauty treatment compensation claim within a 3-year period. For most cases, the 3 years will start from the date you were treated and injured, though exceptions can sometimes apply.
Importantly, if you were under 18 at the time of your treatment, a litigation friend could claim compensation on your behalf. If not, you will have to start your beauty treatment claim within 3 years of turning 18.
To make things easier for you and your solicitor, we’d advise starting your beauty treatment claim as soon as possible. By doing so, you’ll allow plenty of time for your solicitor to gather any supporting evidence that’s needed. Also, it will be a lot easier for you to remember what happened and how you were affected.
Do I Need A Solicitor To Make A Beauty Treatment Claim?
You don’t have to use a solicitor to make a beauty treatment claim, but having one in your corner can make the whole process a lot easier. A specialist solicitor knows exactly what evidence you’ll need, how to deal with insurers, and how to make sure nothing gets missed when working out your compensation.
All of our beauty treatment claims are handled on a No Win No Fee basis, which means no upfront costs and nothing to pay if the claim isn’t successful. You’re free to go it alone, but most people find having an expert handle the paperwork, gather the evidence and argue their case takes a huge weight off their shoulders, and often leads to a better outcome.
Frequently Asked Questions
Below, we’ve answered some common questions on beauty treatment negligence claims.
What should I do if a beauty treatment goes wrong?
First, get professional medical advice, even if your injury looks minor. Then take photos of the affected area and anything that went wrong during the treatment. Let the salon know what happened and keep hold of any messages or receipts. If there was CCTV in the salon and it captured what happened, ask for a copy of the recording. Also, take details of any witnesses.
The more you record early on, the easier it is to build a strong claim later.
Can I claim for a beauty treatment gone wrong at home?
If a beauty therapist visits you at home, they still have a duty of care to provide the treatment safely and to take reasonable steps to prevent any accidents or injuries to you. If they fail in this duty and you are injured due to their negligence, the therapist or their company may be liable to compensate you for the harm caused.
Can I claim if I signed a waiver or consent form?
Yes, quite possibly. Basically, a waiver or consent form just shows that you understood the general risks of the treatment. It doesn’t protect the salon if they’ve been negligent. So, if the beautician carried out the treatment carelessly and you were harmed as a result, you may still have a valid claim. A solicitor can usually verify this without much problem.
What if I had a reaction to a product used during my treatment?
The beautician still has a duty to keep you safe and follow the right procedures. So, if the salon skipped a patch test where the manufacturer required one, used products they shouldn’t have, or ignored signs you were reacting badly, you may have grounds for a claim. It also depends on how severe the reaction was. For example, a mild, temporary rash usually wouldn’t be worth pursuing.
What happens if the beauty salon disputes my claim?
If the salon disputes what happened, a solicitor can step in and deal with their insurer directly. They’ll gather evidence like photos, medical records, witness statements or training records to build your case. A denial from the salon doesn’t mean you can’t claim compensation, it just means more work needs to be done to prove what really happened.
How long do I have to make a beauty treatment claim?
In most cases, you have three years from the date the treatment went wrong to start your claim. If the injury only became obvious later, for example, a reaction or complication that took time to show, the three years usually start from when you first realised the treatment caused the problem.
Either way, it’s best not to leave it too late. The sooner you start a beauty treatment claim, the easier it is to gather the evidence you need.
Starting The Beauty Treatment Claims Process
When you book a beauty treatment, you expect to walk out of the salon looking and feeling better, whether it’s new hair colour, fresher skin, sharper brows or smoother legs. What you don’t expect is to leave with burns, rashes, infections or any other injury that could have been avoided.
If you’ve been harmed because a treatment wasn’t carried out properly, a solicitor from our team may be able to help. They’ll take on the hard work for you, dealing with the insurer, gathering evidence, arranging medical assessments and handling any pushback along the way. You won’t be left in the dark either, as you’ll get regular updates and can ask questions whenever you need to.
To talk through starting a beauty treatment claim today, call us on 0800 6524 881.